Indian Railways – Cancellation Rules & Refunds

Cancellation

Cancellation Charges before Chart Preparation: The amount deducted is based on the time of cancellation and the status of your ticket. 1. For cancellation of confirmed tickets more than one day in advance of the scheduled departure of the train, excluding the date of journey, the minimum cancellation charges based on the class of travel as follows:

Flat Cancellation charges per passenger Class of Travel
120.00 AC First/Executive Class
100.00 First Class/AC 2 Tier
90.00 AC Chair Car / AC 3 Tier/AC 3 Economy
60.00 Sleeper Class
30.00 Second Class

2. For cancellation of confirmed tickets less than 24 hrs and upto four hours before the scheduled departure of the train. The cancellation charges will be 25% of the total fare paid by you, subject to flat minimum cancellation charges for each class.

3. For cancellation of confirmed tickets less than four hours before the scheduled departure of the train and upto the prescribed time limits as mentioned below, after actual departure of the train The cancellation charges will be 50% of the fare paid by you, subject to flat minimum cancellation charges for each class.

Distance of Journey – Time limit for cancellation after departure of the train.

Upto 200 Kms. – 3 Hrs.

From 201 Kms. To 500 Kms. – 6 Hrs.

Over 500 Kms. – 12 Hrs.

I-Ticket(Paper Ticket) Cancellation is not possible on Internet. To cancel a ticket, the customer will have to submit the ticket at any computerized reservation (PRS) counter. The fare paid by the customer will be refunded electronically (as credit to the relevant credit/debit card account used for the transaction) after deducting cancellation charges. Bank charges & IRCTC service charge is not refunded. PRS counter will issue a cancellation ticket/receipt and IRCTC will credit the amount of refund due, to the customer’s account. No cash refund will be given to the Customer. I-Ticket can be cancelled upto 72 hrs after the scheduled departure of train at any computerized reservation counter.

A.For Train running Late by More than Three hours And Passenger Not Travelled: In case of train running late by more than three hours & the passenger not travelling, full refund is permitted. The ticket is surrendered/TDR obtained in case of I-ticket.

E-Ticket E-Tickets can be cancelled only through Internet till Chart preparation of the train. It is not allowed to be cancelled via reservation (PRS) counter. e-Ticket can be cancelled till the time of chart preparation for the train through Internet. Cancellation would be confirmed online and the refund would be credited back to the account used for booking. There will be no cash refund at any stage

A.Cancellation before Chart Preparation: The customers are requested to use the online cancel facility provided by IRCTC.

B.Cancellation after Chart Preparation:For Confirmed Tickets: The customers are requested to use the online TDR Filing & Status tracking service provided by IRCTC. Railways will process the refund and money of refund amount will be credited back to same account.

For Train running Late by More than Three hours And Passenger Not Travelled: In case of train running late by more than three hours & the passenger not travelling, full refund is permitted. Customer should file TDR online or mail to IRCTC within the prescribed time limits which are as under: Distance of Journey – Time limit for cancellation after departure of the train. Upto 200 Kms. – 3 Hrs.

From 201 Kms. To 500 Kms. – 6 Hrs.

Over 500 Kms. – 12 Hrs.

Fully Wait Listed Tickets: Such passengers are not required to send online request for cancellation. Tickets will be cancelled automatically and money will be refunded in respective account electronically.

Part confirm/RAC/Waiting List: If on PNR with more than one passenger and one passenger is having confirmed/RAC status and rest is on waiting list or vice-versa, names of all the passengers booked on such PNR will appear in the chart. A certificate can be obtained from the Ticket Checking staff in the train regarding non-travelling of wait-listed passengers on such tickets. Refund will be processed through TDR refund only after receiving the original certificate.

If one or all such passengers do not want to travel: Before chart preparation, online cancellation can be done. After chart preparation, online request can be sent to IRCTC through TDR refund for seeking refund.

TATKAL TicketsFull refund of fare and tatkal charges will be granted on the tickets booked under Tatkal scheme only in the following circumstances : If the train is delayed by more than 3 hours at the journey originating point of the passenger & not the boarding point if the passenger’s journey originating point and boarding point are different. If the train is to run on a diverted route and passenger is not willing to travel. If the train is to run on diverted route and boarding station or the destination or both the stations are not on the diverted route. In case of non attachment of coach in which Tatkal accommodation has been earmarked and the passenger has not been provided accommodation in the same class. If the party has been accommodated in lower class and does not want to travel. In case the party travels in lower class, the passenger will be given refund of difference of fare and also the difference of Tatkal charges, if any.

Other than above conditions No refund will be granted on cancellation of confirmed Tatkal tickets/duplicate tatkal ticket. WL and RAC refunds If your train is ready for departure and its reservation chart is finalized, the cost of your WL ticket will be automatically refunded to your bank account.

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